Terms of service

Last updated:

These terms cover your use of ShipLog at shiplog.ca. By creating an account you agree to them. They're written in plain language on purpose — if anything is unclear, email hello@shiplog.ca.

The service

ShipLog provides feedback boards, public roadmaps, changelogs, an embeddable widget, a REST API and an MCP server. The free plan includes every feature, soft-capped at 50 feedback items per project. The Captain plan is $9/month or $90/year per project.

Your account

Sign-in is by magic link to your email address. You're responsible for keeping access to that inbox secure and for everything that happens under your account.

Your content

You own the feedback, roadmap and changelog content in your projects. You give us the license we need to host, display and deliver it — that's all we use it for. You're responsible for the content on your boards, including moderating what your users submit.

Acceptable use

No illegal content, spam, malware, harassment or attempts to break or overload the service. We may suspend accounts that do any of these, with notice where reasonable.

Billing and cancellation

Paid plans are billed through Stripe, monthly or yearly per project. Cancel any time from the billing page; your plan stays active until the end of the period you paid for. If a payment fails and stays failed, the project drops back to the free plan — your data stays intact.

Service and data

We aim for high availability but don't guarantee uninterrupted service. We back up data regularly. You can export your data via the API at any time, on every plan.

Disclaimers

The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Termination

You can delete your account at any time. We can terminate accounts that violate these terms. On termination we delete your data per the privacy policy.

Changes and governing law

If these terms change materially we'll announce it in the changelog before the change takes effect. These terms are governed by the laws of Canada.