Comparison

Featurebase alternative: ShipLog vs Featurebase pricing

Featurebase has grown into a support suite: help desk, live chat, an AI support agent and a help center, with feedback boards and a changelog included. It is priced per seat, from $29 per seat per month billed yearly. ShipLog does only the feedback loop, at $9/mo flat per project.

Last verified: , against featurebase.app's published pricing and billing docs. Spot something stale? Tell us and we'll fix it.

ShipLog $9/mo, one plan Featurebase featurebase.app
Entry paid price $9/mo or $90/yr $29/seat/mo billed yearly ($37 monthly)
Pricing model Flat, per project Per seat
Free plan One free project, 10 feedback items and 10 changelog entries Yes — 1 seat, 1 feedback board, unlimited posts
Feedback board + voting Every plan Every plan (1 board on Free)
Roadmap board No — status filters on the feedback board instead Every plan (1 on Free)
Changelog Every plan Every plan, free included
Embeddable widget Every plan Growth ($29/seat/mo) and up; a help-center widget on Free
API access Every plan, free included Growth ($29/seat/mo) and up
MCP for AI agents Every plan, free included Growth ($29/seat/mo) and up
Remove branding Included at $9/mo $69/mo add-on, Professional ($59/seat/mo) and up
Bill predictability Fixed — never scales with usage Grows with each seat
First-year cost (entry tier, annual billing) $90 $348 (one seat on Growth)

Where each tool wins

Pick Featurebase if

You also run customer support. Featurebase bundles a help desk, live chat, an AI support agent at $0.49 per resolution, a help center, surveys and changelog updates by email, so one tool replaces several. Its free plan also holds unlimited posts on one board, where ShipLog's stops at 10 feedback items. If you need support tooling or email announcements, Featurebase is the better pick.

Pick ShipLog if

You're one founder who wants a feedback board, a changelog and an in-app widget, not a help desk. ShipLog is $9/mo flat per project with the widget, REST API and MCP on every plan, free included. On Featurebase those start at Growth, $29 per seat per month billed yearly. Branding removal is included at $9 on ShipLog; on Featurebase it is a $69/mo add-on from the $59-per-seat Professional plan.

Frequently asked questions

How much does Featurebase cost?
As of October 29, 2026: Free for one seat, then Growth at $29, Professional at $59 and Enterprise at $99 per seat per month billed yearly ($37, $75 and $129 billed monthly). The AI support agent adds $0.49 per resolution, and branding removal is a $69/mo add-on on Professional and up. ShipLog is $9/mo or $90/yr per project, whatever the team size.
Does Featurebase have a free plan?
Yes: one seat, one feedback board, unlimited posts and a public changelog. The in-app feedback widget, API and MCP start at Growth. ShipLog's free plan holds less (one project, 10 feedback items and 10 changelog entries) but includes the widget, REST API and MCP server.
Featurebase vs Canny: which costs less?
It depends on team size and audience. Featurebase charges per seat with unlimited end users: one seat on Growth is $348/yr. Canny charges by tracked user: free up to 25, then Pro from $79/mo billed yearly. Both were checked against their pricing pages on October 29, 2026. ShipLog charges neither way: $9/mo per project.
How do I migrate from Featurebase to ShipLog?
There's no one-click importer yet. ShipLog's MCP server is open on every plan, so you — or your AI agent — can script an import with its create_feedback tool from a Featurebase export. Email hello@shiplog.ca and we'll help you move your board.

Try the whole loop free.

Core features, one free project, 10 feedback items and 10 changelog entries, no credit card. Upgrade if your board takes off.

Create your free account